Shipping Policy

Effective Date: July 25, 2026

1. Introduction

At Cooking Appliances Direct, we strive to provide a clear and reliable shipping experience. CookingAppliancesDirect.com is owned and operated by WMI International LLC ("Company," "we," "our," or "us"). This Shipping Policy explains how orders placed on CookingAppliancesDirect.com are processed, shipped, and delivered.

Service	Standard Shipping
Cost	Free
Estimated Delivery Time	Most in-stock orders arrive within 3–10 business days
Destination	Contiguous United States (48 States)
Coverage	All eligible products unless otherwise noted on the product page

2. Shipping Destinations

United States

We currently ship to physical addresses within the contiguous United States (the lower 48 states).

Please note:

• We do not ship to Alaska or Hawaii.

• We do not ship to U.S. territories or international destinations.

• We do not ship to P.O. Boxes that cannot accept carrier deliveries.

• Some products may have location restrictions due to size, freight requirements, or manufacturer limitations.

Alaska and Hawaii Disclaimer

At this time, Cooking Appliances Direct does not offer shipping to Alaska or Hawaii. If an order is placed with a shipping address located in Alaska or Hawaii, we reserve the right to cancel the order and issue a full refund.

Future Expansion

As we expand our service areas, this policy will be updated accordingly.

3. Shipping Costs

Standard Shipping is free on all eligible orders shipped within the contiguous United States.

All applicable shipping charges, if any, will be displayed during checkout before your order is submitted. Taxes may apply where required by law.

4. Order Processing and Delivery Times

Most in-stock orders are processed and shipped promptly, with delivery typically occurring within 3–10 business days after shipment.

Custom-built, made-to-order, and special-order products may require additional lead times, which will be displayed on the applicable product page. Product-specific lead times supersede the general delivery estimates provided in this policy.

Manufacturer-Specific Shipping Information

HPC Fire Products

HPC Fire products are shipped directly from the manufacturer. Shipping lead times vary depending on the specific product, configuration, and current production schedule.

Many HPC Fire products are custom-built, made-to-order, or manufactured after an order is placed. For these products, estimated production lead times are typically 4–6 weeks before shipment. Actual production times may vary based on product specifications, material availability, seasonal demand, and manufacturer scheduling.

Once production is complete, orders are carefully packaged and shipped via the appropriate carrier. Transit times vary by destination, shipping method, and carrier service levels.

Certain HPC Fire products may be stocked by the manufacturer and available for faster shipment. If a product is in stock, it may ship sooner than the estimated lead time shown above.

If you require an updated lead time estimate for a specific HPC Fire product, please contact us before placing your order.

Videl USA / The Outdoor Plus Products

Many Videl USA and The Outdoor Plus products are handcrafted to order in the USA and may require additional production time before shipment. Current lead times are typically 3–4 weeks, although actual production times may vary.

TrueFlame Products

TrueFlame products are typically stocked by the manufacturer and are generally ready to ship.

Most in-stock TrueFlame products are processed and shipped within 1–3 business days, subject to inventory availability. Orders ship directly from the manufacturer's warehouse using the most appropriate parcel or freight carrier based on product size and destination.

Transit times vary depending on the shipping destination, carrier schedules, and weather conditions.

Some oversized products may require freight delivery and appointment scheduling prior to delivery.

If a TrueFlame product is temporarily out of stock or subject to an extended lead time, the estimated shipping timeframe will be displayed on the applicable product page or communicated after your order is placed.

Manufacturer-specific shipping estimates are based on information provided by the manufacturer and are not guaranteed. Actual shipping and delivery times may vary due to production schedules, inventory availability, freight carrier scheduling, weather events, holidays, or other factors beyond our control.

Business days are Monday through Friday, excluding holidays.

Please Note:

• Delivery estimates are not guaranteed.

• Delivery times may vary due to manufacturer lead times, freight carrier scheduling, weather conditions, holidays, or circumstances beyond our control.

• Custom-built, made-to-order, special-order, and freight-shipped products may require additional processing and manufacturing time.

• If a product requires additional lead time, the estimated timeframe displayed on the product page will supersede the general delivery estimate shown in this policy.

5. Shipping Methods and Carriers

We ship using trusted national and regional carriers, including but not limited to:

• UPS

• FedEx

• USPS

• LTL Freight Carriers

Carrier selection is based on product size, weight, destination, and availability.

Shipment Tracking

All shipments include tracking information.

Once your order ships, you will receive an email containing your tracking number and tracking link.

Shipping Insurance

Eligible shipments are insured against loss or damage during transit. Claims may require photographs, carrier documentation, and timely notification.

6. Freight Deliveries

Large, oversized, or heavy products may be shipped via freight carrier.

Unless otherwise stated on the product page, freight deliveries are typically curbside delivery only.

At this time, Cooking Appliances Direct does not offer white-glove delivery, in-home delivery, assembly services, installation services, or debris removal. Customers are responsible for moving products beyond the curbside delivery location and arranging any necessary assembly or installation.

Customers should inspect freight shipments upon delivery and note any visible damage on the carrier's delivery receipt before signing whenever possible.

If possible, please photograph the shipment before opening and retain all packaging materials until you have confirmed the product arrived in good condition. This helps expedite any freight damage claims should they become necessary.

Failure to note visible freight damage at delivery may affect claim eligibility.

Future White-Glove Delivery Services

We may offer white-glove delivery and additional delivery service options in the future. If such services become available, they will be clearly identified on the product page and during checkout.

7. Order Tracking

After your order ships, you will receive an email with tracking information so you can monitor your shipment's progress.

If you do not receive tracking information within a reasonable time after placing your order, please contact us.

8. Delivery Issues

Delayed or Lost Packages

If your shipment appears delayed or lost, please contact us at:

Email: support@cookingappliancesdirect.com

Phone: (813) 680-2262

We will work with the carrier to investigate and resolve the issue.

Marked Delivered But Not Received

Before contacting us, please:

• Confirm the shipping address provided at checkout

• Check with household members, neighbors, or building management

• Check around your property for carrier drop-off locations

If the package still cannot be located, contact us and we will assist with a carrier trace request.

Damaged Packages

If your shipment arrives damaged:

• Photograph the packaging, pallet (if applicable), and product

• Retain all packaging materials

• Contact us within 7 days of delivery

For freight shipments, please note visible damage on the carrier's delivery receipt whenever possible before signing.

We will work with the carrier and manufacturer to arrange a replacement, repair, or refund when appropriate.

9. Missing Items

If any item is missing from your order, please contact us within 7 days of delivery and provide:

• Your order number

• The missing item details

• Photographs of the shipment if applicable

We will investigate and either ship the missing item or provide an appropriate resolution.

10. Order Cancellations

Orders may be canceled before shipment or before production begins.

Please note that custom-built, made-to-order, special-order, or personalized products may not be eligible for cancellation once production has started.

Please review our Return Policy and the applicable product page for specific cancellation terms.

11. Returns and Refunds

Most eligible products may be returned within 30 days of delivery.

Returned items must be:

• Unused

• Undamaged

• In their original packaging

Certain custom-built, made-to-order, special-order, clearance, or personalized products may not be eligible for return.

Please review our Return Policy for complete details and exclusions.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or not as described.

Refund Processing

Approved refunds are typically processed within 14 business days after the returned item is received and inspected.

Refunds will be issued to the original payment method.

12. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Cooking Appliances Direct is not responsible for delays, losses, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

If a package is returned due to an address issue, additional shipping charges may apply for reshipment.

13. Contact Information

Cooking Appliances Direct, operated by WMI International LLC

Email: support@cookingappliancesdirect.com

Phone: (813) 680-2262

Address:
WMI International LLC
8270 Woodland Center Blvd.
Tampa, FL 33614
United States

Customer Service Hours:
Monday–Friday
9:00 AM – 5:00 PM EST

14. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time.

Any changes become effective immediately upon posting to this page.

Questions?

If you have any questions regarding shipping, delivery, freight shipments, or order status, please contact us and we will be happy to assist you.

Thank you for shopping with WMI International LLC.