Shipping Policy

Effective Date: October 17, 2026

1. Introduction

At Cooking Appliances Direct, we strive to provide a clear and reliable shipping experience. CookingAppliancesDirect.com is owned and operated by WMI International LLC ("Company," "we," "our," or "us"). This Shipping Policy explains how orders placed on CookingAppliancesDirect.com are processed, shipped, and delivered.

Service	Standard Shipping
Cost	Free on eligible products; some products may have additional shipping or freight charges as noted on the product page or at checkout
Estimated Delivery Time	Most in-stock orders arrive within 3–10 business days
Destination	Contiguous United States (48 States)
Coverage	All eligible products unless otherwise noted on the product page

2. Shipping Destinations

United States

We currently ship to physical addresses within the contiguous United States (the lower 48 states).

Please note:

• We do not ship to Alaska or Hawaii.

• We do not ship to U.S. territories or international destinations.

• We do not ship to P.O. Boxes that cannot accept carrier deliveries.

• Some products may have location restrictions due to size, freight requirements, or manufacturer limitations.

Alaska and Hawaii Disclaimer

At this time, Cooking Appliances Direct does not offer shipping to Alaska or Hawaii. If an order is placed with a shipping address located in Alaska or Hawaii, we reserve the right to cancel the order and issue a full refund.

Future Expansion

As we expand our service areas, this policy will be updated accordingly.

3. Shipping Costs

Standard Shipping is free on all eligible orders shipped within the contiguous United States.

Certain oversized, freight-shipped, manufacturer-direct, or specially handled products may be subject to additional shipping or delivery charges. These charges will be disclosed on the applicable product page, during checkout, or communicated to the customer before the order is finalized.

Any applicable shipping charges will be disclosed before the order is finalized. Taxes may apply where required by law.

4. Order Processing and Delivery Times

Most in-stock orders are processed and shipped promptly, with delivery typically occurring within 3–10 business days after shipment.

Custom-built, made-to-order, and special-order products may require additional lead times, which will be displayed on the applicable product page. Product-specific lead times supersede the general delivery estimates provided in this policy.

Manufacturer-Specific Shipping Information

HPC Fire Products

HPC Fire products ship directly from the manufacturer. Processing, production, and shipping lead times vary depending on the product, configuration, material availability, order quantity, and current manufacturing schedule.

HPC Fire Concrete Fire Bowls

HPC Fire's Dekko lightweight concrete fire bowls are built to order at the manufacturer's facility.

For orders of one or two concrete fire bowls, production and processing typically require approximately 2–5 business days before shipment. Orders of more than two units generally require approximately 10 business days before shipment.

Once shipped, estimated freight transit time is approximately 7–10 business days, depending on the delivery destination, carrier availability, and freight scheduling.

Customers should generally allow approximately 2–3 weeks for delivery of orders containing one or two concrete fire bowls. Larger orders may require additional time.

Other HPC Fire Products

Many other HPC Fire products are custom-built or made to order and typically require approximately 4–6 weeks of production before shipment, unless otherwise specified on the product page.

HPC Fire copper fire bowls currently have a minimum estimated lead time of 12 weeks due to material availability. Some configurations may be available sooner, depending on existing inventory. Customers are encouraged to contact Cooking Appliances Direct before ordering copper products to confirm current availability and lead times.

HPC Fire ready-to-finish fire pit enclosures currently require approximately 8 weeks before shipment.

Shipping & Freight Delivery

HPC Fire products may ship via parcel carrier or freight carrier, depending on the product's size, weight, and delivery requirements.

Freight shipments may require delivery appointments and are generally delivered curbside unless otherwise specified or arranged before shipment.

Production and delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary due to manufacturing schedules, material availability, order quantities, carrier scheduling, weather conditions, holidays, or other circumstances beyond our control.

For current availability or a more specific shipping estimate, please contact Cooking Appliances Direct before placing your order.

Videl USA / The Outdoor Plus Products

Many Videl USA and The Outdoor Plus products are handcrafted to order in the USA and may require additional production time before shipment. Current lead times are typically 3–4 weeks, although actual production times may vary.

TrueFlame Products

TrueFlame products are typically stocked by the manufacturer and are generally ready to ship.

Most in-stock TrueFlame products are processed and shipped within 1–3 business days, subject to inventory availability. Orders ship directly from the manufacturer's warehouse using the most appropriate parcel or freight carrier based on product size and destination.

Transit times vary depending on the shipping destination, carrier schedules, and weather conditions.

Some oversized products may require freight delivery and appointment scheduling prior to delivery.

If a TrueFlame product is temporarily out of stock or subject to an extended lead time, the estimated shipping timeframe will be displayed on the applicable product page or communicated after your order is placed.

Arteflame Products

Arteflame products ship directly from the manufacturer. Online drop-ship orders are generally processed for shipping on Wednesdays. Processing time is separate from carrier transit time.

Standard parcel shipments typically require 3–5 business days in transit. Freight shipments typically require 5–7 business days in transit after shipment. The freight carrier will contact the customer to schedule delivery when an appointment is required.

All Arteflame grills ship via freight and are delivered curbside only. The recipient must be present to accept the delivery. Curbside freight service does not include placement, assembly, installation, in-home delivery, or debris removal.

Freight orders generally do not ship or deliver on weekends or holidays unless special arrangements have been made. Actual processing and delivery times may vary due to product availability, carrier schedules, weather conditions, holidays, or other circumstances beyond our control.

Customers should inspect freight shipments upon delivery and note any visible damage on the carrier's delivery receipt before signing. Please photograph any visible damage, retain all packaging materials, and report damage to Cooking Appliances Direct within 48 hours of delivery.

Broward Design Center Products

Broward Design Center products ship directly from the manufacturer using the most appropriate delivery method based on the size, weight, shipping origin, and destination of the product. Depending on the item, orders may ship by parcel carrier, freight carrier, tailgate/curbside delivery, or inside delivery.

Larger and heavier furniture items may require freight delivery. Unless inside delivery or another upgraded service has been arranged, freight shipments may be delivered by tailgate/curbside service. With this type of delivery, the carrier brings the shipment to the rear of the delivery truck, and the customer is responsible for unloading the product and moving it into the residence or building.

Inside delivery may be available for certain Broward Design Center products for an additional charge. Availability, service level, and pricing depend on the product and delivery location. Inside delivery or other upgraded delivery services may also extend the estimated delivery timeframe.

Shipping charges vary depending on the product, weight, shipping origin, destination, and delivery service selected. Any applicable shipping charges will be displayed on the product page, during checkout, or communicated to the customer before the order is finalized.

Products available for immediate shipment may generally arrive within approximately 2–5 business days after shipment. In-stock products generally arrive within approximately 1–2 weeks, while made-to-order products generally arrive within approximately 2–4 weeks. These timeframes are estimates and may vary based on product availability, production schedules, carrier scheduling, and destination.

If you require inside delivery or have questions about the shipping method, delivery requirements, or estimated delivery timeframe for a specific Broward Design Center product, please contact us before placing your order.

Oven & Ember Products

Oven & Ember products ship directly from the manufacturer and may require freight delivery due to their size and weight.

Unless otherwise stated on the applicable product page, Oven & Ember products are subject to a $199 freight shipping charge. Any applicable shipping charge will be disclosed on the product page, during checkout, or before the order is finalized.

Estimated delivery is generally 2–4 weeks, depending on product availability, manufacturer processing time, and freight carrier scheduling. Delivery estimates are not guaranteed and may vary due to inventory availability, manufacturer lead times, carrier schedules, weather conditions, holidays, or other circumstances beyond our control.

Freight delivery is generally curbside delivery unless otherwise stated or arranged prior to shipment. Customers are responsible for moving the product beyond the applicable curbside delivery location and arranging any necessary assembly or installation.

Customers should inspect the shipment upon delivery and note any visible damage on the carrier's delivery receipt before signing whenever possible. Please retain all packaging materials until you have confirmed that the product arrived in good condition.

If you have questions about shipping charges, freight delivery requirements, or the estimated delivery timeframe for a specific Oven & Ember product, please contact us before placing your order.

Zen Pergolas Products

Zen Pergolas products ship directly from the manufacturer. Shipping is free to eligible addresses within the contiguous United States.

Most orders are processed and shipped within 1–3 business days, subject to product availability. On rare occasions, processing may take longer. If an extended processing time applies to your order, we will notify you by email.

Orders are typically shipped via UPS or USPS, depending on the product and destination. Most shipments arrive within approximately 7 days of the order date; however, actual delivery times may vary based on product availability, destination, carrier schedules, weather conditions, and other circumstances beyond our control.

A shipping confirmation email with available tracking information will be sent once the order has shipped.

Ohio Flame Products

Ohio Flame products ship directly from the manufacturer. Shipping is free to eligible addresses within the contiguous United States.

Orders may ship via FedEx Ground or LTL (Less Than Truckload) freight, depending on the size and weight of the product.

Average shipping times are approximately 5–7 business days after the order is placed. Lead times may vary depending on the specific product and current availability.

If you require an updated lead time estimate for a specific Ohio Flame product, please contact us before placing your order.

Relax Far Infrared Products

Relax Far Infrared products ship directly from the manufacturer and are generally processed and shipped within 48 hours of receiving the order, subject to product availability, weekends, and U.S. holidays.

Orders are typically shipped via FedEx within the contiguous United States. A $50 shipping and handling charge applies to sauna orders unless otherwise stated on the applicable product page or at checkout.

Orders are generally shipped without a signature requirement. Signature service and other special shipping services may be available for an additional charge when arranged before shipment.

Customers are responsible for providing a complete and accurate shipping address. If an address cannot be validated, we may contact the customer to obtain corrected shipping information. Orders may be delayed or canceled if a valid shipping address cannot be confirmed. Additional carrier charges resulting from an incorrect or undeliverable address may be the customer's responsibility.

Cooking Appliances Direct currently ships Relax Far Infrared products only to eligible addresses within the contiguous United States. We do not offer shipping to Alaska, Hawaii, U.S. territories, international destinations, or other locations excluded under our Shipping Policy.

RevX Wellness Products

RevX Wellness products ship directly from the manufacturer. Standard shipping is free to eligible addresses within the contiguous United States.

Expedited shipping options may be available for certain products for an additional charge. When available, expedited shipping options and applicable charges will be displayed at checkout or communicated before the order is finalized.

Orders are professionally prepared and packaged by the manufacturer's warehouse team to help ensure safe and secure delivery. Eligible shipments are insured against loss or damage during transit.

Once an order has shipped, customers will receive an email notification with available tracking information so they can monitor the shipment and delivery status.

Local pickup may be available from the manufacturer's Santa Fe Springs, California warehouse. Pickup orders are generally available approximately 24 hours after order placement on business days and must be scheduled in advance. Please contact Cooking Appliances Direct before placing your order if you would like to arrange local pickup.

If a RevX Wellness shipment arrives damaged, please photograph the product, packaging, shipping label, and any visible damage and contact Cooking Appliances Direct within 48 hours of delivery. Retain all original packaging and damaged items until the claim has been reviewed and resolved.

Cooking Appliances Direct currently ships RevX Wellness products only to eligible addresses within the contiguous United States. We do not offer shipping to Alaska, Hawaii, U.S. territories, international destinations, or other locations excluded under our Shipping Policy.

DONJOHNSONSTYLE4URHOME Products

DONJOHNSONSTYLE4URHOME products ship directly from the supplier or its fulfillment warehouses. Orders are typically processed within 1–3 business days, with estimated delivery generally within 10–20 business days after processing.

Tracking information will be provided when available. Eligible shipments are insured against loss during transit.

Delivery times are estimates and may vary due to product availability, fulfillment location, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Cooking Appliances Direct currently ships DONJOHNSONSTYLE4URHOME products only to eligible addresses within the contiguous United States.

LifeStyleGarden Products

LifeStyleGarden products ship directly from the supplier. Standard shipping is free to eligible addresses within the contiguous United States.

Estimated delivery time is approximately 2–3 business days. Delivery times are estimates and may vary based on product availability, destination, carrier schedules, weather conditions, holidays, or other circumstances beyond our control.

Extraordinary or special delivery requirements may result in additional charges. Any applicable additional delivery charges will be disclosed before the order is finalized.

If you have questions about delivery requirements or the estimated delivery timeframe for a specific LifeStyleGarden product, please contact Cooking Appliances Direct before placing your order.

MK Design Elements

MK Design Elements orders typically ship within 2–4 business days after the order is placed. Once an order has shipped, tracking information will be sent to the customer by email.

Zoppinh Products

Zoppinh products are typically delivered within approximately 2–5 business days from the date of order, subject to product availability, destination, carrier schedules, and other circumstances beyond our control.

Zoppinh orders over $50 qualify for free standard shipping to eligible addresses within the contiguous United States.

Cooking Appliances Direct currently ships Zoppinh products only to eligible addresses within the contiguous United States.

Once an order has shipped, carrier transit times and delivery dates are estimates and may vary due to destination, carrier schedules, weather, holidays, and other circumstances beyond our control.

Nuvar Designs Products

Nuvar Designs products are custom-made to order. The standard estimated lead time is approximately 60 days, including production and delivery, although timing may vary depending on the product, customization, order volume, carrier scheduling, and other circumstances.

Because these products are made to order, orders enter production shortly after being placed. Once an order has entered production, it cannot be canceled or modified.

Large items, including fountains, fire features, and planters, are generally shipped by freight carrier. Smaller products may ship by specialty or standard carrier depending on the size, weight, and destination.

For freight deliveries, a delivery appointment may be required, and an adult must be present to receive and sign for the shipment. Freight delivery is generally curbside or driveway delivery only and does not include inside placement. Missed delivery appointments may result in additional carrier or redelivery charges.

Customers should carefully inspect all shipments at the time of delivery. Any visible damage to the packaging or product should be noted on the delivery receipt before signing, and photographs should be taken of the product, packaging, and any visible damage. Failure to document visible damage at the time of delivery may affect the ability to file a freight claim.

Damage, shortages, or delivery-related issues must be reported to Cooking Appliances Direct within 48 hours of delivery. Please include photographs of the product, packaging, shipping label, and any visible damage. Keep all original packaging and damaged items until the claim has been reviewed and resolved.

Shipping and delivery estimates are not guaranteed. Delays may occur due to production schedules, carrier availability, weather, transit conditions, or other circumstances outside our control.

Customers are responsible for providing complete and accurate shipping information. Incorrect or incomplete shipping information may result in delays, additional shipping or redelivery charges, or other delivery complications.

Dutch Country Patio Products

Dutch Country Patio products are made to order by Amish craftsmen. Orders normally ship within approximately 2 weeks, although production times may vary depending on the craftsmen's current workload and may occasionally take longer.

Once an order is ready to ship, customers will receive an email with available shipment information.

Shipping is free to eligible addresses within the contiguous United States.

Cooking Appliances Direct currently ships Dutch Country Patio products only to eligible addresses within the contiguous United States. We do not offer shipping to Alaska, Hawaii, U.S. territories, international destinations, or other locations excluded under our Shipping Policy.

Cedar Creek Rustic Products

Cedar Creek Rustic products ship directly from the manufacturer. In-stock products generally ship within approximately 2 business days, although processing times may occasionally be longer depending on product availability and freight carrier scheduling.

Larger or heavier products may be shipped palletized via freight carrier. Freight carrier availability may affect the actual shipment and delivery timeframe.

Customers should carefully inspect Cedar Creek Rustic shipments at the time of delivery and before signing the carrier's delivery receipt. If there is visible damage to the product or packaging, note the damage on the carrier's delivery receipt before signing and take photographs of the product, packaging, and visible damage.

If a shipment arrives damaged, please contact Cooking Appliances Direct within 48 hours of delivery and retain all original packaging and damaged items until the claim has been reviewed and resolved.

House of Zazla Products

House of Zazla products are fulfilled through multiple suppliers, warehouses, and fulfillment partners. Shipping methods, carriers, processing times, and delivery requirements may vary depending on the product, warehouse location, destination, and product size. Cooking Appliances Direct remains your point of contact for questions regarding your order, shipment, or delivery.

For eligible parcel products, standard shipping rates are based on the qualifying merchandise subtotal after discounts and before taxes:

• Orders under $40: $12.95 standard shipping

• Orders of $40 or more: Free standard shipping

Products specifically advertised with free standard shipping include that service for eligible destinations. Certain oversized products, furniture, fixtures, freight shipments, and products fulfilled by certain suppliers may be subject to additional shipping or delivery charges. Any applicable charges will be disclosed on the product page, during checkout, or before the order is finalized.

Orders shipping from U.S. warehouses are generally processed within approximately 1–2 business days. After carrier pickup, parcel shipments generally require approximately 4–7 business days in transit, while freight shipments generally require approximately 7–19 business days in transit, including normal delivery-appointment scheduling when required.

Including processing and transit time, estimated total delivery is generally:

• Parcel orders: approximately 5–9 business days after the order is placed

• Freight and oversized orders: approximately 8–21 business days after the order is placed

These timeframes are estimates and may vary based on warehouse availability, supplier lead times, destination, carrier schedules, delivery appointments, and product-specific requirements. If a different shipping or delivery estimate applies to a particular product, the estimate displayed on the applicable product page supersedes these general estimates.

Orders containing multiple products may ship separately from different warehouses, arrive on different dates, or be delivered by different carriers. Individual products may also arrive in multiple boxes.

Large furniture, fixtures, and other oversized products may require freight delivery and a delivery appointment. Unless otherwise stated on the applicable product page or delivery-service description, standard freight delivery does not include indoor placement, room-of-choice delivery, assembly, packaging removal, or white-glove service.

Cooking Appliances Direct currently ships House of Zazla products only to eligible physical addresses within the contiguous United States. We do not ship these products to Alaska, Hawaii, U.S. territories, international destinations, P.O. boxes, or military APO/FPO addresses.

Crete Design Products

Crete Design products are made to order and ship directly from the manufacturer. Orders generally require approximately 4–6 weeks before shipment, although lead times may vary based on product availability, production schedules, and order volume.

Select Crete Design fire pit covers have an estimated total delivery time of approximately 4 weeks. Where applicable, this product-specific delivery estimate will be displayed on the product page and supersedes the general Crete Design lead time above.

Once shipped, delivery typically takes approximately 4–5 business days, depending on the destination, carrier schedule, weather conditions, and other circumstances beyond our control.

Crete Design products are subject to flat-rate shipping charges. Any applicable shipping charge will be displayed on the product page, during checkout, or disclosed before the order is finalized.

Cooking Appliances Direct currently ships Crete Design products only to eligible addresses within the contiguous United States. Although the manufacturer may offer shipping to Canada, international shipping is not currently offered through Cooking Appliances Direct.

Manufacturer-specific shipping estimates are based on information provided by the manufacturer and are not guaranteed. Actual processing, shipping, and delivery times may vary due to production schedules, inventory availability, freight carrier scheduling, weather conditions, holidays, or other circumstances beyond our control.

Business days are Monday through Friday, excluding holidays.

Custom-built, made-to-order, special-order, and freight-shipped products may require additional processing or manufacturing time. If a product-specific shipping or lead-time estimate is displayed on the product page, that timeframe supersedes the general delivery estimates provided in this policy.

5. Shipping Methods and Carriers

We ship using trusted national and regional carriers, including but not limited to:

• UPS

• FedEx

• USPS

• LTL Freight Carriers

Carrier selection is based on product size, weight, destination, and availability.

Shipment Tracking

Tracking information will be provided when available.

Once tracking information is supplied by the manufacturer, supplier, fulfillment partner, or carrier, we will send it to the email address associated with your order. Please note that some freight or specialty deliveries may use delivery scheduling or other shipment updates instead of standard parcel tracking.

Shipping Insurance

Eligible shipments are insured against loss or damage during transit. Claims may require photographs, carrier documentation, and timely notification.

6. Freight Deliveries

Large, oversized, or heavy products may be shipped via freight carrier.

Unless otherwise stated on the product page, freight deliveries are typically curbside delivery only.

Unless otherwise stated on the product page or arranged prior to shipment, Cooking Appliances Direct does not offer white-glove delivery, in-home delivery, assembly services, installation services, or debris removal. Customers are responsible for moving products beyond the applicable curbside or freight delivery location and arranging any necessary assembly or installation.

Certain products, including select Broward Design Center products, may be eligible for inside delivery or other upgraded delivery services for an additional charge. When available, these services will be identified on the product page, during checkout, or arranged with the customer prior to shipment.

Customers should inspect freight shipments upon delivery and note any visible damage on the carrier's delivery receipt before signing whenever possible.

If possible, please photograph the shipment before opening and retain all packaging materials until you have confirmed the product arrived in good condition. This helps expedite any freight damage claims should they become necessary.

Failure to note visible freight damage at delivery may affect claim eligibility.

7. Order Tracking

When tracking information is available, it will be sent to the email address associated with your order.

Some freight or specialty shipments may use delivery scheduling or other shipment updates instead of standard tracking. If you have questions about the status of your order, please contact us.

8. Delivery Issues

Delayed or Lost Packages

If your shipment appears delayed or lost, please contact us at:

Email: support@cookingappliancesdirect.com

Phone: (813) 680-2262

We will work with the carrier to investigate and resolve the issue.

Marked Delivered But Not Received

Before contacting us, please:

• Confirm the shipping address provided at checkout

• Check with household members, neighbors, or building management

• Check around your property for carrier drop-off locations

If the package still cannot be located, contact us and we will assist with a carrier trace request.

Damaged Packages

If your shipment arrives damaged, please contact Cooking Appliances Direct within 48 hours of delivery.

Please:

• Photograph the product, packaging, shipping label, and any visible damage

• Retain all original packaging and damaged items until the claim has been reviewed and resolved

• For freight shipments, note any visible damage on the carrier's delivery receipt before signing whenever possible

We will work with the carrier and manufacturer to investigate the damage and arrange an appropriate resolution when applicable.

9. Missing Items

If any item is missing from your order, please contact us within 48 hours of delivery and provide:

• Your order number

• The missing item details

• Photographs of the shipment if applicable

We will investigate and either ship the missing item or provide an appropriate resolution.

10. Order Cancellations

Orders may be canceled before shipment or before production begins.

Please note that custom-built, made-to-order, special-order, or personalized products may not be eligible for cancellation once production has started.

Please review our Return Policy and the applicable product page for specific cancellation terms.

11. Returns and Refunds

Most eligible products may be returned within 30 days of delivery.

Returned items must be:

• Unused

• Undamaged

• In their original packaging

Certain custom-built, made-to-order, special-order, clearance, or personalized products may not be eligible for return.

Please review our Return Policy for complete details and exclusions.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or not as described.

Refund Processing

Approved refunds are typically processed within 14 business days after the returned item is received and inspected.

Refunds will be issued to the original payment method.

12. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Cooking Appliances Direct is not responsible for delays, losses, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

If a package is returned due to an address issue, additional shipping charges may apply for reshipment.

13. Contact Information

Cooking Appliances Direct, operated by WMI International LLC

Email: support@cookingappliancesdirect.com

Phone: (813) 680-2262

Customer Service Hours:
Monday–Friday
9:00 AM – 5:00 PM EST

14. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time.

Any changes become effective immediately upon posting to this page.

Questions?

If you have any questions regarding shipping, delivery, freight shipments, or order status, please contact us and we will be happy to assist you.

Thank you for shopping with Cooking Appliances Direct.