Refund policy
Effective Date: October 17, 2026
Return & Refund Policy
1. Overview
Cooking Appliances Direct is owned and operated by WMI International LLC ("Company," "we," "our," or "us"). We stand behind the quality of the products we sell. This Return & Refund Policy explains the conditions under which returns, refunds, replacements, and exchanges are accepted for purchases made through CookingAppliancesDirect.com.
Summary
-
Region: United States
-
Return Window: Generally 30 days from delivery; manufacturer- or supplier-specific return windows may apply
-
Damage Reporting Window: Within 48 hours of delivery
-
Return Eligibility: Approved returns accepted for eligible products that meet the conditions outlined below
-
Return Shipping: Customer is responsible for return shipping costs on non-defective returns
-
Restocking Fee: 25% of the product price for approved non-defective returns unless different manufacturer- or supplier-specific terms apply
-
Return Authorization Required: Yes
-
Custom-Made Products: Generally non-returnable and non-cancellable once production has begun, unless manufacturer- or supplier-specific exceptions apply.
2. Contact Information
To request a return, exchange, replacement, or report a damaged item, please contact us:
Cooking Appliances Direct
Email: support@cookingappliancesdirect.com
Phone: 1-813-680-2262
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM EST
3. Return Eligibility
Returns may be approved under the following circumstances:
-
The item arrived damaged, defective, or incorrect
-
The customer wishes to return a new, unused item within the return window
-
The return request is submitted within 30 days of delivery
-
The item remains unused, uninstalled, and in new, resalable condition, and remains unopened when required by the applicable manufacturer or supplier.
-
All original packaging, accessories, manuals, and included components are returned
Items that have been installed, used, modified, assembled, or damaged after delivery are not eligible for return unless determined to be defective upon arrival.
Manufacturer- or supplier-specific return requirements may supersede these general return eligibility provisions when expressly stated in Section 6 below.
4. Return Authorization Required
All returns require prior authorization from our customer service team.
Please contact us before returning any item.
Returns shipped without authorization may be refused, returned to sender, or may not qualify for a refund.
Once approved, we will provide return instructions and, when applicable, a return shipping label.
5. Reporting Damaged, Defective, or Incorrect Items
Customers should inspect all deliveries immediately upon arrival.
If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery.
Please provide:
-
Order number
-
Photos clearly showing the issue
-
Photos of the packaging (if applicable)
-
A brief description of the problem
For freight deliveries, any visible damage should be noted on the carrier's delivery receipt before signing whenever possible.
Failure to report damage within 48 hours may affect our ability to process a claim with the carrier.
6. Custom-Made and Special-Order Products
Many products sold on CookingAppliancesDirect.com are custom-built, made-to-order, personalized, or special-order products.
Because these products are manufactured specifically for each customer:
-
Orders may not be canceled once production has begun
-
Custom-made and special-order products are non-returnable
-
Refunds are not available after production begins except in cases of verified shipping damage, manufacturing defects, or approved warranty claims
Exceptions may apply to certain made-to-order products when expressly permitted under the manufacturer- or supplier-specific return requirements outlined in Section 6 below.
If you are unsure whether a product is custom-made or special-order, please contact us before placing your order.
6A. Manufacturer-Specific Return Requirements – HPC Fire Products
Certain products sold on CookingAppliancesDirect.com are manufactured and fulfilled by HPC Fire Inspiredâ„¢ ("HPC"). HPC Fire products are subject to the following manufacturer-specific return, refund, and warranty requirements.
HPC Fire Concrete Fire Bowls
HPC Fire's Dekko lightweight concrete fire bowls are built to order but may qualify for return under the manufacturer's approved return policy.
30-Day Return Window
Eligible HPC Fire concrete fire bowls may be returned when a return request is submitted within 30 days of delivery and prior authorization has been obtained.
Return Eligibility
To qualify for an approved non-defective return:
-
The fire bowl must not have been fired or used.
-
The product must be undamaged and in new, resalable condition.
-
All original components, accessories, and applicable packaging materials must be included.
-
The return must be authorized by Cooking Appliances Direct before shipment.
Fire bowls that have been fired, used, damaged, or modified after delivery are not eligible for non-defective returns.
Return Shipping & Restocking Fees
Approved non-defective returns of HPC Fire concrete fire bowls are subject to:
-
A 25% restocking fee based on the product purchase price.
-
Customer-paid return shipping and freight costs.
Applicable restocking fees and return shipping charges will be deducted from the refund amount when appropriate.
Other HPC Fire Products
Many other HPC Fire products are custom-built, made-to-order, or manufactured specifically to customer specifications.
Unless otherwise stated on the applicable product page or approved by the manufacturer, these products are generally not eligible for cancellation, return, refund, or exchange once production has begun, except in cases of verified shipping damage, manufacturing defects, or approved warranty claims.
Return Authorization Required
All HPC Fire returns require prior authorization from Cooking Appliances Direct.
-
A Return Merchandise Authorization (RMA) may be required.
-
Proof of purchase may be required.
-
Returned products must be properly packaged to prevent damage during transportation.
-
Unauthorized returns may be refused and may not qualify for a refund.
-
Manufacturer-issued RMA authorizations may have expiration dates and must be used within the specified timeframe.
Customers should not return HPC Fire products directly to the manufacturer without receiving return instructions from Cooking Appliances Direct.
Damaged, Defective, or Incorrect Products
Customers should inspect HPC Fire products immediately upon delivery.
Shipping damage, manufacturing defects, or incorrect items must be reported to Cooking Appliances Direct within 48 hours of delivery in accordance with the damage reporting requirements outlined in this policy.
Verified damage, defects, or incorrect shipments will be reviewed with the manufacturer. Approved remedies may include repair, replacement, or refund, subject to the applicable warranty and manufacturer requirements.
Manufacturer Warranty
HPC Fire concrete fire pit shells are covered by a 5-year manufacturer's warranty for residential and commercial applications.
Additional warranty coverage applies to eligible stainless steel burners, electronic ignition systems, gas valves, and other components according to HPC Fire's official warranty policy.
Warranty coverage, approvals, repairs, replacements, and other remedies are subject to the manufacturer's terms, conditions, exclusions, and final determination.
Cooking Appliances Direct will assist customers with applicable return authorizations and warranty claims.
6B. Manufacturer-Specific Return Requirements – Videl USA / The Outdoor Plus Products
Certain products sold on CookingAppliancesDirect.com are manufactured by The Outdoor Plus and marketed under the Videl USA brand.
Many Videl USA and The Outdoor Plus products are custom-built, handcrafted, made-to-order, or manufactured specifically for each customer. Such products are generally not eligible for cancellation, return, refund, or exchange once production has begun, except in cases of verified shipping damage, manufacturing defects, or approved warranty claims.
Approved warranty claims, repairs, replacements, returns, and exchanges may be subject to manufacturer review and authorization.
Cooking Appliances Direct will assist customers throughout the claims process; however, final warranty determinations, return approvals, and warranty remedies remain subject to manufacturer policies and procedures.
6C. Manufacturer-Specific Return Requirements – TrueFlame Products
Most TrueFlame products are regularly stocked by the manufacturer and may be eligible for return when all eligibility requirements outlined in this policy are met.
To qualify for return, TrueFlame products must:
• Have an approved Return Merchandise Authorization (RMA).
• Be unopened, unused, uninstalled, and in original factory packaging.
• Be returned within 30 days of the delivery date.
Approved returns may be subject to manufacturer restocking fees and customer-paid return shipping. Original outbound shipping charges, if any, are non-refundable.
Products that have been opened, installed, assembled, modified, or used are not eligible for return and may instead be covered under the manufacturer's warranty, if applicable.
Cooking Appliances Direct will assist customers throughout the return authorization process and coordinate directly with the manufacturer when required.
6D. Supplier-Specific Return Requirements – Oven & Ember Products
Certain products sold on CookingAppliancesDirect.com are supplied and fulfilled by Oven & Ember, an authorized dealer, through Shopify Collective.
These products may be eligible for return within 30 days of delivery when they meet the return eligibility requirements outlined in this policy. Approved non-defective returns are subject to a 25% restocking fee and customer-paid return shipping.
Returns involving damaged, defective, or incorrect items must be reported to Cooking Appliances Direct within 48 hours of delivery. When a return is approved for a damaged, defective, or incorrect item, return shipping will be covered and no restocking fee will apply.
All returns require prior authorization. Cooking Appliances Direct will coordinate the return process with Oven & Ember when applicable. Customers should not return products directly to Oven & Ember without return instructions from Cooking Appliances Direct.
6E. Supplier-Specific Return Requirements – Broward Design Center Products
Certain products sold on CookingAppliancesDirect.com are supplied and fulfilled by Broward Design Center.
Broward Design Center products may be eligible for return within 30 days of purchase when they meet the applicable return eligibility requirements outlined in this policy. Because this supplier-specific return window is measured from the date of purchase rather than the date of delivery, it supersedes the general 30-day-from-delivery return window for Broward Design Center products.
Approved non-defective returns are subject to a 25% restocking fee and customer-paid return shipping.
Sale and discounted Broward Design Center products are final sale and are not eligible for return, refund, or exchange.
Products held or stored at the supplier or other designated facility for more than 30 days may be subject to a 10% storage fee. An additional 10% storage fee may be assessed for each additional 30-day period the product remains in storage.
Many Broward Design Center products are handcrafted from natural materials. Natural variations in color, grain, texture, movement, checking, cracking, and other characteristics associated with natural or handcrafted materials may occur and are not necessarily considered manufacturing defects.
Damage or deterioration resulting from improper care, prolonged exposure to direct sunlight, excessive humidity or moisture, extreme temperature changes, improper storage, or failure to follow applicable product care instructions is not considered a manufacturing defect.
All returns require prior authorization. Cooking Appliances Direct will coordinate the return, replacement, or claim process with Broward Design Center when applicable. Customers should not return products directly to Broward Design Center without return instructions from Cooking Appliances Direct.
6F. Manufacturer-Specific Return Requirements – Arteflame Products
Certain products sold on CookingAppliancesDirect.com are manufactured and fulfilled by Arteflame.
Arteflame products may be eligible for return within 14 days of purchase when they meet the applicable return eligibility requirements outlined below. Because this manufacturer-specific return window is measured from the date of purchase rather than the date of delivery, it supersedes the general 30-day-from-delivery return window for Arteflame products.
To qualify for return, Arteflame products must be new, unused, unassembled, resalable, and in their original, unopened packaging. Used products are not eligible for return.
All returns and exchanges require prior authorization and a Return Merchandise Authorization (RMA). Cooking Appliances Direct will coordinate the return or exchange process with Arteflame when applicable. Customers should not return products directly to Arteflame without return instructions from Cooking Appliances Direct.
Approved non-defective returns are subject to customer-paid return shipping. Original shipping and handling charges are non-refundable. If shipping was included in the purchase price or offered at a discounted or flat rate, the actual outbound shipping cost, or applicable difference in shipping cost, may be deducted from the refund.
Products returned in a condition that is damaged, incomplete, altered, or otherwise not resalable may qualify only for a partial refund and may be subject to a refinishing fee of up to 35%.
Arteflame products purchased as part of a promotion, sale, at a discounted price, or using a coupon or coupon code are final sale and are not eligible for return or exchange.
After the 14-day return period, returns are not routinely accepted. Any exception is subject to manufacturer approval and may be subject to applicable restocking fees.
Orders may be canceled prior to shipment. Once an Arteflame order has shipped, the applicable return requirements and shipping charges apply.
Refused deliveries or failures to accept delivery are subject to all applicable shipping charges plus a 20% restocking fee.
Damaged, defective, or incorrect Arteflame products should be reported to Cooking Appliances Direct within 48 hours of delivery in accordance with the damage reporting requirements outlined in this policy. Approved manufacturing defect or handling claims may be eligible for replacement, subject to manufacturer review.
Arteflame products include a three-year manufacturer's warranty against manufacturing defects for the original purchaser when used for private, non-commercial purposes. The warranty is non-transferable, and commercial use is not covered. Warranty claims are subject to Arteflame's warranty terms, authorization procedures, and final determination. Shipping costs associated with warranty service may be the customer's responsibility. Products not manufactured by Arteflame are subject to the applicable original manufacturer's warranty.
6G. Zen Pergolas Products
Zen Pergolas products are subject to the following manufacturer-specific return and cancellation requirements. These terms supersede the general provisions of this policy where they differ.
Order Cancellations
Zen Pergolas orders may be cancelled for a full refund without penalty if the cancellation request is received before the order has shipped. Zen Pergolas products may ship quickly, so please contact Cooking Appliances Direct as soon as possible if you need to cancel an order.
Once an order has shipped, it can no longer be cancelled and will be subject to the applicable return requirements below.
Damaged or Defective Products
If a Zen Pergolas product arrives damaged or defective, please contact Cooking Appliances Direct within 48 hours of delivery. Photographs of the product, packaging, shipping label, and damaged or defective area may be required to process the claim.
Depending on the circumstances, replacement parts may be provided to resolve shipping damage or product defects.
Non-Defective Returns
Eligible Zen Pergolas products may be returned within 30 days of delivery with prior authorization.
Approved returns for reasons other than damage or defects are subject to:
- A 15% restocking fee
- Deduction of the original shipping cost incurred to deliver the order
- Return shipping costs
These amounts will be deducted from the applicable refund.
All returns require prior authorization and an RMA number. Customers must contact Cooking Appliances Direct before shipping any Zen Pergolas product back. Returns sent without authorization or without the required RMA number may be refused and may not qualify for a refund.
Return Packaging Requirements
Returned Zen Pergolas products must be securely packaged to prevent damage during return transportation. Pergola brackets and other components may be heavy and have powder-coated finishes that can scratch or chip if improperly packaged.
Customers are responsible for adequately protecting and securing all components for return shipment. Refunds may be denied if returned products are damaged due to insufficient or improper return packaging.
6H. Manufacturer-Specific Return Requirements – Ohio Flame Products
Certain products sold on CookingAppliancesDirect.com are manufactured and fulfilled by Ohio Flame.
Because Ohio Flame products are large and heavy and can be costly to ship, customers are strongly encouraged to confirm their product selection before placing an order.
Ohio Flame's return policy covers damaged or defective products only. Returns based on buyer's remorse, change of mind, incorrect selection, or other non-defective reasons are not eligible for return or refund.
If an Ohio Flame product arrives damaged or is believed to be defective, please contact Cooking Appliances Direct within 48 hours of delivery. Photographs of the product, original packaging, shipping materials, and visible damage may be required to process the claim with the manufacturer or shipping carrier.
If the product is confirmed to be damaged or defective, an approved replacement or refund may be issued. Any approved refund will be issued to the original method of payment.
All claims and returns require prior authorization. Customers should not return Ohio Flame products directly to the manufacturer without return instructions from Cooking Appliances Direct.
6I. Manufacturer-Specific Return Requirements – Relax Far Infrared Products
Relax Far Infrared products are subject to the following manufacturer-specific cancellation, return, and refund requirements. These terms supersede the general provisions of this policy where they differ.
Order Cancellations
Because Relax Far Infrared orders may be processed and shipped quickly, cancellation or order-change requests must be submitted to Cooking Appliances Direct on the same day the order is placed and before 5:00 PM EST.
Customers should contact Cooking Appliances Direct immediately if an order needs to be canceled or changed. Once an order has shipped, it can no longer be canceled and will instead be subject to the applicable return requirements below.
Return Authorization Required
All Relax Far Infrared returns require prior authorization. Customers must contact Cooking Appliances Direct before returning any product. Customers should not return products directly to the manufacturer without return instructions from Cooking Appliances Direct.
Unused and Unopened Returns
Eligible unused and unopened Relax Far Infrared products may be returned when a return request is made within 30 days of the shipping date and prior authorization has been obtained.
To qualify as unused and unopened, the product must show no signs of use, all seals must remain intact, and all original packaging, paperwork, accessories, and included components must be present.
Approved unused and unopened returns are subject to customer-paid return shipping. Original shipping and handling charges are non-refundable. Returned products must be securely packaged, and customers are responsible for ensuring that the product is adequately protected during return transportation.
Opened or Gently Used Returns
Certain opened or gently used Relax Far Infrared products may be eligible for return when a return request is made within 30 days of the shipping date and prior authorization has been obtained.
Approved non-defective opened or used returns may be subject to a 15% restocking fee or a $100 restocking fee for saunas and the Sky Eye Lamp, as applicable.
Products that are damaged, excessively worn, incomplete, missing original packaging or paperwork, or otherwise not in acceptable return condition may be refused and may not qualify for a refund.
Defective Products
If a Relax Far Infrared product is defective and covered by a manufacturer's warranty, the claim may be handled under the applicable manufacturer's warranty. Cooking Appliances Direct will assist customers with the manufacturer warranty process when applicable.
Return Shipping and Refunds
Customers are responsible for return shipping costs for approved non-defective returns. We strongly recommend securely packaging and adequately insuring returned products, as damage occurring during return transportation may affect refund eligibility.
If a return results from an error on our part, approved refunds may include the purchase price, applicable original shipping and handling charges, and reasonable return shipping costs, subject to the applicable manufacturer or supplier terms.
Approved refunds will be issued to the original payment method after the returned product has been received, inspected, and approved.
6J. Manufacturer-Specific Return Requirements – RevX Wellness Products
RevX Wellness products are subject to the following manufacturer-specific return, refund, and exchange requirements. These terms supersede the general provisions of this policy where they differ.
30-Day Return Window
Eligible RevX Wellness products may be returned when a return request is made within 30 days of delivery and prior authorization has been obtained.
All returns require prior authorization and a Return Merchandise Authorization (RMA) number. Customers must contact Cooking Appliances Direct before returning any RevX Wellness product. Customers should not return products directly to RevX Wellness without return instructions from Cooking Appliances Direct.
Unused and Unfilled Products
RevX Wellness products that have never been filled with water or used and are returned with all required original accessories, manuals, components, and packaging may qualify for a 100% refund of the product purchase price, less applicable return shipping costs.
Customers are responsible for return shipping and freight costs for approved non-defective returns.
Filled or Used Cold Plunge Equipment
Because cold plunge equipment that has been filled with water or otherwise used can no longer be sold as new, different return terms apply.
RevX Wellness cold plunge equipment that has been filled with water or otherwise used but remains undamaged and in good working order may be eligible for return within 30 days of delivery, subject to a 50% restocking fee.
Before return shipment, the unit must be completely drained of water and securely repackaged in its original packaging or equivalent protective packaging or crating.
Products that are damaged, incomplete, missing parts, or otherwise not in acceptable return condition due to customer use, neglect, improper handling, or inadequate return packaging may be denied a refund or may qualify only for a partial refund, subject to manufacturer review.
Damage, Defects, and Delivery Inspection
Customers should carefully inspect RevX Wellness products for shipping damage, manufacturing defects, missing components, or incorrect items before filling the product with water or operating it.
Damage, defects, or incorrect items must be reported to Cooking Appliances Direct within 48 hours of delivery. Customers may be required to provide dated photographs or video showing the product, packaging, shipping label, and applicable damage or defect.
Filling a cold plunge with water or otherwise operating the product may affect eligibility for a shipping damage or delivery-condition claim. Customers are therefore strongly encouraged to complete their inspection before using the product.
Verified shipping damage, manufacturing defects, or incorrect products will be handled in accordance with the applicable manufacturer warranty, freight claim, repair, replacement, or other approved remedy.
Return Shipping and Freight
Approved returns must be properly prepared and packaged for return transportation.
Cold plunge equipment must be completely drained of water before return pickup or shipment. Products must be returned in their original packaging or equivalent protective packaging or crating sufficient to prevent damage during transportation.
Customers are responsible for arranging and paying for return freight for approved non-defective returns using a trackable and appropriately insured shipping method unless otherwise instructed by Cooking Appliances Direct.
Damage occurring during return transportation as a result of inadequate packaging or improper preparation may reduce or eliminate refund eligibility.
Customers should not ship a RevX Wellness return directly to the manufacturer or warehouse until Cooking Appliances Direct has provided the applicable RMA number and return shipping instructions.
Exchanges
RevX Wellness exchanges require prior authorization and are handled through the applicable return process. Once an eligible returned product has been received, inspected, and approved, a replacement product may be ordered. Applicable return shipping costs and restocking fees may apply based on the condition of the returned product.
Refunds
Approved RevX Wellness refunds will be issued to the original payment method after the returned product has been received, inspected, and approved.
RevX Wellness may require additional inspection time for returned equipment before final refund eligibility and the applicable refund amount can be determined. Processing and financial-institution posting times may vary.
Manufacturer Warranty
The return provisions above apply during the applicable 30-day return period. Manufacturing defects discovered after the return period may be covered separately under the applicable RevX Wellness manufacturer warranty.
Cooking Appliances Direct will assist customers with warranty claims when applicable; however, warranty coverage, approvals, repairs, replacements, and other remedies are subject to the manufacturer's warranty terms and final determination.
6K. Supplier-Specific Return Requirements – DONJOHNSTYLE4URHOME Products
Certain products sold on CookingAppliancesDirect.com are supplied and fulfilled by DONJOHNSTYLE4URHOME.
DONJOHNSTYLE4URHOME products may be eligible for return when a return request is made within 30 days of delivery and prior authorization has been obtained.
To qualify for return, products must be unused, in the same condition in which they were received, with any applicable tags, and in their original packaging. Proof of purchase may be required.
All returns require prior authorization. Customers must contact Cooking Appliances Direct before returning any product. Customers should not return products directly to DONJOHNSTYLE4URHOME without return instructions from Cooking Appliances Direct. Unauthorized returns may be refused and may not qualify for a refund.
Sale items, gift cards, perishable goods, personal care products, and other products designated as non-returnable by the supplier are not eligible for return.
Damaged, defective, or incorrect items must be reported to Cooking Appliances Direct within 48 hours of delivery in accordance with the damage reporting requirements outlined in this policy.
Approved refunds will be issued to the original payment method after the returned product has been received, inspected, and approved. Financial institutions may require up to 10 business days after a refund is issued for the credit to appear on the customer's account.
DONJOHNSTYLE4URHOME does not specify a restocking fee for eligible returns. Accordingly, the general 25% restocking fee stated in this policy does not apply to eligible DONJOHNSTYLE4URHOME returns. Customers remain responsible for return shipping costs on approved non-defective returns unless otherwise authorized.
6L. Supplier-Specific Return Requirements – LifeStyleGarden Products
Certain products sold on CookingAppliancesDirect.com are supplied and fulfilled by LifeStyleGarden.
LifeStyleGarden products may be eligible for return when a return request is made within 30 days of delivery and prior authorization has been obtained.
To qualify for return, products must be in as-new condition and free from scratches, dents, broken parts, or other damage.
Products must be returned in their original packaging. If the original packaging is unavailable, additional repackaging fees may apply.
All returns require prior authorization. Customers must contact Cooking Appliances Direct before returning any product. Customers should not return products directly to LifeStyleGarden without return instructions from Cooking Appliances Direct. Unauthorized returns may be refused and may not qualify for a refund.
Customers are responsible for return shipping costs on approved non-defective returns. Return shipping charges are non-refundable and may be deducted from the refund amount.
Once a returned product has been received, it will be inspected before a refund is approved. Approved refunds are generally processed within 1–2 weeks following receipt and inspection. Additional time may be required for the refund to appear depending on the payment method or financial institution.
Final-sale LifeStyleGarden products are not eligible for return or refund.
LifeStyleGarden does not specify a restocking fee for eligible returns. Accordingly, the general 25% restocking fee stated in this policy does not apply to eligible LifeStyleGarden returns.
6M. Supplier-Specific Return Requirements – MK Design Elements Products
Certain products sold on CookingAppliancesDirect.com are supplied and fulfilled by MK Design Elements.
MK Design Elements products may be eligible for return when a return request is made within 30 days of purchase and prior authorization has been obtained. Because this supplier-specific return window is measured from the date of purchase rather than the date of delivery, it supersedes the general 30-day-from-delivery return window for MK Design Elements products.
To qualify for return, products must be unused, in the same condition in which they were received, and in their original packaging. Proof of purchase may be required.
All returns require prior authorization. Customers must contact Cooking Appliances Direct before returning any product. Customers should not return products directly to MK Design Elements without return instructions from Cooking Appliances Direct.
Sale items are final sale and are not eligible for return or refund.
Customers are responsible for return shipping costs on approved non-defective returns. Original shipping charges are non-refundable. If a return shipping label is provided and its cost is the customer's responsibility, the applicable return shipping cost may be deducted from the refund.
Returned products will be inspected after receipt. Products that are not in their original condition, are damaged, incomplete, or are missing parts for reasons not attributable to the supplier may be denied a full refund or may qualify only for a partial refund.
Damaged or defective products may be eligible for replacement with the same item, subject to prior authorization and availability. Damage or defects must be reported to Cooking Appliances Direct within 48 hours of delivery in accordance with the damage reporting requirements outlined in this policy.
Approved refunds will be issued to the original payment method after the returned product has been received, inspected, and approved. Additional processing time may be required for the refund to appear depending on the payment method or financial institution.
MK Design Elements does not specify a restocking fee for eligible returns. Accordingly, the general 25% restocking fee stated in this policy does not apply to eligible MK Design Elements returns.
6N. Supplier-Specific Return Requirements – Zoppinh Products
Zoppinh products are subject to the following supplier-specific return terms, which supersede the general return shipping and restocking fee provisions of this policy where applicable.
Standard Products: Unless otherwise specified on the applicable product page, unused products may be returned within 30 days of delivery for a 100% refund of the product purchase price. Products must be returned in their original packaging and in unused condition. Eligible standard products include free return shipping.
Large and Designated Products: Certain large products, including hot tubs, spas, greenhouses, and other products specifically identified on the applicable product page, may also be returned within 30 days of delivery for a 100% refund of the product purchase price, provided they are unused and returned in their original packaging. However, return shipping is not included for these products, and the customer is responsible for the cost of returning the item.
Return Authorization: All returns must be authorized by Cooking Appliances Direct before shipment. Customers should contact Cooking Appliances Direct for return instructions and should not return products directly to Zoppinh without prior authorization.
The general 25% restocking fee described in Section 7 does not apply to eligible Zoppinh returns made in accordance with the requirements above.
6O. Supplier-Specific Return Requirements – Nuvar Designs Products
Certain products sold on CookingAppliancesDirect.com are supplied and fulfilled by Nuvar Designs and are custom-made to order.
Made-to-Order Products
Nuvar Designs fountains, planters, fire features, and other custom or made-to-order products are manufactured specifically for each customer. Once an order has entered production, it cannot be canceled or modified.
Because of their custom-made nature, Nuvar Designs products are non-returnable and non-refundable once production has begun, except in connection with verified shipping damage, manufacturing defects, or another remedy approved by Nuvar Designs.
Damaged or Defective Products
Customers must inspect Nuvar Designs products promptly upon delivery. Shipping damage or suspected defects must be reported to Cooking Appliances Direct within 48 hours of delivery.
Customers may be required to provide clear photographs and/or video showing the product, applicable damage or defect, and packaging. Failure to report shipping damage or defects within the required timeframe may affect or result in denial of the claim.
Verified damage or defects will be reviewed with Nuvar Designs. Depending on the circumstances and manufacturer approval, an appropriate remedy may include repair, replacement, or another approved resolution.
Quality Assurance and Natural Material Variations
Nuvar Designs products undergo quality control and functionality testing prior to shipment.
Certain materials and finishes, including Corten steel, stone, and metal finishes, may naturally develop variations in appearance, patina, color, texture, or weathering. These characteristics are inherent to the materials and their intended aesthetic and are not considered manufacturing defects.
Return Authorization
Customers should contact Cooking Appliances Direct regarding any Nuvar Designs damage, defect, return, or order-related claim. Products should not be returned directly to Nuvar Designs unless Cooking Appliances Direct provides specific return instructions and authorization.
6P. Supplier-Specific Return Requirements – Dutch Country Patio Products
Certain products sold on CookingAppliancesDirect.com are supplied and fulfilled by Dutch Country Patio.
30-Day Return Window
Eligible Dutch Country Patio products may be returned when a return request is made within 30 days of delivery and prior authorization has been obtained.
To qualify for return, the product must be unused, in the same condition in which it was received, and in its original packaging. Any applicable tags must remain attached, and proof of purchase may be required.
Made-to-Order and Custom Products
Many Dutch Country Patio products are made to order or manufactured specifically for the customer. Custom, personalized, special-order, or other made-to-order products are not eligible for return or cancellation once production has begun, except in cases of verified shipping damage, manufacturing defects, or another approved remedy.
Customers should contact Cooking Appliances Direct before placing an order if they have questions regarding whether a particular Dutch Country Patio product is returnable or may be canceled.
Return Authorization
All returns require prior authorization. Customers must contact Cooking Appliances Direct before returning any product. Customers should not return products directly to Dutch Country Patio without return instructions from Cooking Appliances Direct.
If a return is approved, Cooking Appliances Direct will provide the applicable return instructions and, when appropriate, a return shipping label. Unauthorized returns may be refused and may not qualify for a refund.
Damaged, Defective, or Incorrect Items
Customers should inspect Dutch Country Patio products promptly upon delivery. Damaged, defective, or incorrect items must be reported to Cooking Appliances Direct within 48 hours of delivery in accordance with the damage reporting requirements outlined in this policy.
Cooking Appliances Direct will coordinate the applicable claim, replacement, return, or other approved resolution with Dutch Country Patio.
Sale Items
Dutch Country Patio products designated as sale or final-sale items are not eligible for return or refund.
Exchanges
For eligible non-defective products, the preferred method of exchange is to complete an authorized return of the original item and place a separate order for the replacement product.
Refunds
Approved refunds will be issued to the original payment method after the returned product has been received, inspected, and approved. Refunds are generally issued within 10 business days following approval. Additional time may be required for the customer's bank or credit card company to process and post the refund.
Customers should contact Cooking Appliances Direct if more than 15 business days have passed after notification that a refund has been approved.
Dutch Country Patio does not specify a restocking fee for eligible returns. Accordingly, the general 25% restocking fee stated in this policy does not apply to eligible Dutch Country Patio returns. Return shipping costs will be handled in accordance with the applicable approved return instructions.
6Q. Supplier-Specific Return Requirements – Cedar Creek Furniture
Cedar Creek Furniture products are subject to the following supplier-specific return requirements, which supersede the general return terms of this policy where applicable:
-
Return Window: Eligible returns must be requested within 14 days of delivery.
-
Condition Requirements: Products must be unused, in the same condition in which they were received, and returned with all original tags, packaging, and materials. Proof of purchase may be required.
-
Return Authorization: All returns require prior authorization from Cooking Appliances Direct. Items returned without authorization may not be accepted.
-
Return Shipping: Customers are responsible for all return shipping costs for approved non-defective returns.
-
Damaged, Defective, or Incorrect Items: Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact Cooking Appliances Direct as soon as possible so we can evaluate the issue and coordinate an appropriate resolution.
-
Refunds: Once an authorized return has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow up to 10 business days for an approved refund to be processed. Additional processing time by your bank or credit card provider may apply.
Cedar Creek Furniture does not specify a restocking fee for eligible returns. Accordingly, the general 25% restocking fee stated in this policy does not apply to eligible Cedar Creek Furniture returns. Customers remain responsible for return shipping costs on approved non-defective returns.
These Cedar Creek Furniture return requirements supersede any conflicting general return-window, return-shipping, restocking-fee, or refund-processing provisions elsewhere in this policy.
6R. Supplier-Specific Return Requirements – House of Zazla Products
Certain products sold on CookingAppliancesDirect.com are supplied and fulfilled by House of Zazla.
30-Day Return Window
Eligible House of Zazla products may be returned when a return request is made within 30 days of delivery and prior authorization has been obtained.
To qualify for return, products must be unused, in the same condition in which they were received, with all applicable original tags attached, and in their original packaging. Proof of purchase may be required.
Return Authorization
All returns require prior authorization from Cooking Appliances Direct. Customers must contact Cooking Appliances Direct before returning any House of Zazla product. Customers should not initiate a return through House of Zazla's return portal or return products directly to House of Zazla without instructions from Cooking Appliances Direct.
Unauthorized returns may be refused and may not qualify for a refund.
Damaged, Defective, or Incorrect Items
Customers should inspect House of Zazla products promptly upon delivery. Damaged, defective, or incorrect items must be reported to Cooking Appliances Direct within 48 hours of delivery in accordance with the damage reporting requirements outlined in this policy.
When an eligible claim is approved, Cooking Appliances Direct will coordinate the applicable return, replacement, prepaid return shipping, or other approved resolution with the supplier.
Non-Returnable Products
The following House of Zazla products are not eligible for return:
• Custom or personalized products
• Perishable goods, including food, flowers, and plants
• Personal care items
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Sale items when designated as final sale
• Products designated as Final Sale or Non-Returnable on the applicable product page
Return Shipping
Customers are responsible for return shipping costs on approved non-defective returns. Return shipping costs may vary based on the product's size, weight, and return location.
Returned products should be shipped in their original packaging whenever possible. If the original packaging is unavailable, equivalent packaging of appropriate size, strength, and durability must be used to adequately protect the product during return transportation.
Original delivery charges, upgraded or expedited shipping charges, and other non-refundable shipping or service fees are not refundable unless otherwise required by law or the return results from an error for which Cooking Appliances Direct or the supplier is responsible.
Exchanges
For eligible non-defective products, the preferred method of exchange is to complete an authorized return of the original product and place a separate order for the replacement product.
Refunds
Refunds will not be processed until the authorized returned product has been received and inspected.
Once the returned product has been received and inspected, Cooking Appliances Direct will notify the customer whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days following approval.
Additional time may be required for the customer's bank or credit card company to process and post the refund. Customers should contact Cooking Appliances Direct if more than 15 business days have passed after notification that a refund has been approved.
House of Zazla does not specify a restocking fee for eligible returns. Accordingly, the general 25% restocking fee stated in this policy does not apply to eligible House of Zazla returns. Customers remain responsible for return shipping costs on approved non-defective returns.
6S. Supplier-Specific Return Requirements – Crete Design Products
Certain products sold on CookingAppliancesDirect.com are supplied and fulfilled by Crete Design.
30-Day Return Window
Eligible Crete Design products may be returned when a return request is made within 30 calendar days of purchase and prior authorization has been obtained. Because this supplier-specific return window is measured from the date of purchase rather than the date of delivery, it supersedes the general 30-day-from-delivery return window for Crete Design products.
Return Eligibility
To qualify for return, the product must be in the same condition in which it was received and must be undamaged.
Products that are returned damaged or outside the applicable 30-day return period are not eligible for a refund.
Custom Orders
Custom Crete Design orders are not eligible for return or refund.
Return Authorization
All returns require prior authorization from Cooking Appliances Direct. Customers must contact Cooking Appliances Direct before returning any Crete Design product. Customers should not return products directly to Crete Design without return instructions from Cooking Appliances Direct.
Unauthorized returns may be refused and may not qualify for a refund.
Return Shipping
Customers are responsible for return shipping costs on approved non-defective returns. Applicable return shipping costs will be deducted from the refund amount.
Refunds
Once an authorized returned product has been received and inspected, Cooking Appliances Direct will notify the customer whether the refund has been approved.
Approved refunds will be issued to the original payment method. Credit card refunds may take approximately 5–10 business days to appear on the customer's credit card statement after the refund has been processed. Additional processing time may vary depending on the customer's financial institution.
Crete Design does not specify a restocking fee for eligible returns. Accordingly, the general 25% restocking fee stated in this policy does not apply to eligible Crete Design returns. Customers remain responsible for applicable return shipping costs.
7. Return Shipping and Restocking Fees
Damaged, Defective, or Incorrect Items
If a return is approved due to shipping damage, manufacturer defect, or an incorrect item being shipped, return shipping will be handled in accordance with the applicable manufacturer or supplier terms, and no restocking fee will apply unless otherwise specified.
Non-Defective Returns
Approved non-defective returns that satisfy all eligibility requirements are subject to:
• Customer-paid return shipping
• A 25% restocking fee based on the product price
The restocking fee and any applicable shipping charges will be deducted from the refund amount.
Manufacturer- or supplier-specific return terms may supersede these general return shipping and restocking fee provisions when expressly stated in Section 6 above.
Original outbound shipping charges, expedited shipping charges, and other non-refundable service fees, if any, will not be refunded unless required by law or resulting from our error.
If a return label is provided and not used, we may not reimburse shipping expenses incurred independently.
8. Refused Deliveries
If a customer refuses delivery of a non-damaged product, the order will be treated as a return.
The customer will be responsible for:
• Return shipping charges
• Carrier storage fees (if applicable)
• Applicable restocking fees
• Any shipping, freight, or delivery charges incurred as a result of the refused delivery
9. Refunds
Once a returned item has been received and inspected, we will determine whether the return qualifies for a refund, replacement, or exchange.
Approved refunds are generally issued to the original payment method within 10 business days after the returned merchandise has been received, inspected, and approved, unless different manufacturer- or supplier-specific terms apply. Additional time may be required for the customer's bank or credit card company to process and post the refund.
Refunds cannot be issued until returned merchandise has been received and inspected unless otherwise approved in writing.
Photographs alone do not constitute a completed return.
10. Replacements
If an item arrives damaged, defective, or incorrect, we may offer a replacement instead of a refund when appropriate.
Replacement products will be shipped after the claim is approved and any required return procedures are completed.
11. Exchanges
We accept exchanges for eligible products that meet the return requirements outlined in this policy.
Exchanges for the same item due to damage, defects, or shipping errors will not incur a restocking fee.
Replacement items will be shipped after the returned product has been received and approved.
12. Non-Returnable Items
The following exclusions apply unless a manufacturer- or supplier-specific return policy expressly permits an eligible return under the requirements outlined in Section 6 above.
The following items are not eligible for return:
-
Custom-made products
-
Made-to-order products
-
Special-order products
-
Personalized products
- Sale or discounted products when designated as final sale on the product page or under the applicable supplier's return policy
-
Products reported outside the required reporting window
-
Installed products
-
Opened products (when the manufacturer requires products to remain unopened for return eligibility)
-
Used products
-
Products that are not in new condition
-
Products returned without original packaging, manuals, accessories, or included components
-
Products damaged through misuse, abuse, neglect, improper installation, unauthorized modification, or improper maintenance
Any item determined to be ineligible for return may be refused or returned to the customer at the customer's expense.
13. Order Cancellations
Orders may be canceled for a full refund prior to shipment or, for custom-made products, prior to the start of production.
Custom-made, special-order, or made-to-order products may not be canceled once production has begun.
Once an order has shipped, cancellations are no longer possible and the return process outlined in this policy must be followed.
14. Manufacturer Warranties
Many products sold on CookingAppliancesDirect.com include manufacturer warranties.
After the return period expires, warranty claims are subject to the manufacturer's warranty terms and conditions.
We will assist customers in contacting the manufacturer when applicable; however, warranty coverage, approvals, and remedies are determined by the manufacturer.
15. Legal Rights
This Return & Refund Policy does not affect any rights provided to consumers under applicable United States laws.
16. Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time.
Any changes will become effective immediately upon posting to this website.
By placing an order through CookingAppliancesDirect.com, you acknowledge that you have read and agree to this Return & Refund Policy.
Cooking Appliances Direct
support@cookingappliancesdirect.com